Hostess and Cashier

JOB DESCRIPTION

Host (ess)

SUMMARY OF POSITION:

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

POSITION ACTIVITIES AND TASKS
• Reports to work well groomed, in proper and clean uniform and practices good personal hygiene.
• Uses greeting, seating, and waiting list procedures.
• Maintains cleanliness standards and stocks for the reception area and restrooms.
• Accurately processes all guest checks with no cash overages or shortages.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Provides assistance to pantry maintenance and pre-rush organization.
• Provides assistance to all servers and bus persons in order to execute Perkins service standards.
• Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability.
• Ensures that the cash register and cash register area are stocked with all needed items.
• Communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Has sufficient knowledge of menu to execute suggestive selling techniques with all guests.
• Maintains cleanliness of bakery cases and restocks.
• Has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests.
• Bags/boxes any products according to standards.

JOB REQUIREMENTS

Host (ess)

PHYSICAL REQUIREMENTS: • Must have high level of mobility/flexibility. • Must be able to work under heavy stress/pressure during peak times. • Must be able to communicate with guests. • Requires occasional reaching, bending, pushing and pulling. • Exposure to heat, steam, smoke, cold and odors. • Requires continual standing and walking.

SUPERVISION RECEIVED:
• Receives direction and training from the General Manager as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:
• Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:
• None

Job Types: Full-time, Part-time

Pay: $11.00 - $15.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:
• Day shift
• Night shift

Work Location: In person

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