User Support Specialist - Live Chat

Description:
• Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
• As a User Support Specialist, you’ll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
• This fully remote role offers a flexible Tuesday-Saturday schedule.

Requirements: • You love helping people and find it rewarding to solve their problems. • You’re a great communicator, both in speech and writing. • You’re comfortable with ambiguity and working in a fast-paced startup environment. • 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels. • You can provide solutions for a wide variety of technical support challenges. • Alignment with Substack’s mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!). • Zendesk and Stripe experience is a plus. • Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.

Benefits:
• Market competitive salary
• Equity for all full-time roles
• Exceptional benefits

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