Customer Support Associate - Employee Assistance Program

Description:
• Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP)
• Determines purpose of call by actively listening and interacting with callers
• Assesses client’s needs and communicates information regarding EAP/Worklife services
• Recognizes crisis situations and evaluates for needed action
• Performs appropriate research in databases to identify potential providers
• Enters member information into EAP system and documents thoroughly
• Schedules appointment for members with counselors
• Assists team members with necessary activities related to member inquiries
• Communicates effectively with internal stakeholders
• Makes outbound calls to assist with member resources
• Provides miscellaneous support including administrative tasks

Requirements: • 1+ years’ experience in call center environment • Experienced in a social, psychological, or human service field providing client support • Technical Requirement for personal residential internet service • Select broadband or fiber internet service with minimum of 25mbps/3mbps • A hardwired connection is required (ethernet connection)

Benefits:
• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long term disability benefits
• Numerous well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO)

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