Customer Service Associate Part-time

This a Full Remote job, the offer is available from: United States

Description

The Customer Service Agent facilitates intake calls and requests ranging from on-demand to scheduled language services for our flagship customers. This role is responsible for creating a best-in-class customer experience by consistently delivering clear, efficient and valuable support to callers.

Responsibilities: • Facilitate intake calls, providing customer service and support to callers • Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews • Provide exceptional client service experiences • Log and track both calls and requests while servicing clients by typing notes into our proprietary system • Address opportunities to maintain and improve business relationships with clients • Other duties as assigned

Requirements

Required Minimum Education and Experience:
• High School Diploma or equivalent
• Strong customer service skills and a positive attitude
• Experience with call center software and scheduling tools
• Comfortable in a dynamic, fast-paced, and multi-line call center environment
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Experience with Google Docs and Apple/Mac Operating System preferred

Additional Preferred Requirements: • Ability to work independently in a decentralized environment, without the reliance on direct authority • Highest level of personal and professional integrity and ethics • Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel • Broad understanding of current and emerging technology practices • High level of initiative, accountability, and follow-through • Value strong teamwork and collaboration skills • Demonstrated problem solving and decision-making skills; • Ability to manage multiple initiatives and projects and prioritize needs • Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations • Strong sense of service and passion for the company and business • Authorized to legally work for any employer in the United States • Willingness to submit to any requested background checks • Fluent in English • Must have reliable high-speed internet with sufficient bandwidth.

This offer from "GLOBO" has been enriched by Jobgether.com and got a 79% flex score.

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