Remote -Technology Technical Support Representative

Teleperformance is seeking a dedicated and tech-savvy Remote Technology Technical Support Representative to join our dynamic team. In this role, you will provide top-tier support to customers, assisting them with technical issues related to technology products and services. You will use your problem-solving skills and expertise to help customers troubleshoot and resolve their technical challenges, all from the comfort of your home. Key Responsibilities: • Provide high-quality customer support through various channels, including phone, email, and chat. • Troubleshoot and resolve technical issues related to hardware, software, and connectivity. • Assist customers in navigating technology products, ensuring they are set up and configured correctly. • Offer clear, concise, and accurate guidance to customers with varying levels of technical knowledge. • Escalate unresolved issues to appropriate departments or supervisors. • Maintain detailed records of customer interactions and technical resolutions. Qualifications: • Strong technical knowledge and problem-solving skills. • Excellent communication and interpersonal skills. • Prior experience in a customer service or technical support role is a plus. • Ability to work independently and manage time effectively. • Familiarity with remote work tools and technology platforms. • High-speed internet and a quiet home office environment. Why Teleperformance? • Work from home flexibility. • Comprehensive training and continuous development opportunities. • Competitive compensation and benefits package. • Supportive team environment and company culture. If you're passionate about technology and helping people, this is the role for you. Apply today to join the Teleperformance family!

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