Training Assistant - Call Center Consultant

Description: • Assistant to Call Center Consultant • Location: Kansas preferred (open to candidates from anywhere in the US willing to travel) • Responsibilities: Assist the Call Center Consultant/Federal Training team in coordinating and executing training programs. • Facilitate call center training sessions, ensuring high-quality delivery and adherence to established protocols. • Conduct new hire training sessions, providing comprehensive guidance and support to incoming employees. • Utilize HR expertise to assist in talent acquisition processes, including candidate screening and onboarding. • Provide executive assistance to senior management as needed, including scheduling, correspondence management, and meeting coordination. • Coordinate logistics for training events, including venue booking, travel arrangements, and accommodation. • Maintain accurate records of training attendance, feedback, and performance metrics. • Collaborate with internal departments to ensure alignment of training objectives with organizational goals. • Participate in regular meetings and training sessions to stay updated on industry trends and best practices. Requirements: • Bachelor's degree in Human Resources, Business Administration, or related field preferred. • Minimum of 2 years of experience in call center training and quality assurance. • Proven experience in conducting new hire training programs. • Strong understanding of HR principles and practices. • Excellent organizational and time management skills. • Exceptional communication and interpersonal abilities. • Proficiency in Microsoft Office suite. • Ability to travel as needed, with availability on specified training dates (April 23, 24 & 25; August 20, 21 & 22). Benefits: • Opportunities for professional development and advancement. • All expenses paid for travel related to training events.

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