Inbound Customer Service Agent - Consumer Relations

Description: • As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. • Create an outstanding quality service experience for the GE Appliance consumer, • Advocate for customers with multiple internal departments for satisfactory resolutions. • Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions. • Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues. • Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies. Requirements: • High School Diploma or GED • Minimum of 1-year Call-Center experience • Minimum of 2-years Escalated Customer Service experience • Ability to communicate effectively in English is a requirement • Excellent written & verbal skills • Moderate to advanced computer skills; navigating multiple online applications • Exceptional organizational skills; ability to effectively multi-task • Ability to handle high-volume calls while simultaneously handling multiple online applications • Previous experience working from home (preferred) • Passion for helping customers and problem-solving • Flexible with the ability to take direction from management yet work independently to achieve goals • Active listening skills and the ability to ask questions • Conflict resolution skills; negotiation skills; and time management skills • Flexibility, being the ability to adapt to change. • Critical thinking skills • Desire to work in a team environment towards common goals • Ability to remain calm and show empathy while handling challenging customer concerns Benefits: • Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities

Apply Job!