Remote Live Chat Agent PT/FT in Brainerd, MN

Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job

Company: Cragun Corporation

Job description: As our live chat agent, you’ll be tasked with the most important job at our company—customer happiness. You’ll be responsible for creating experiences for customers that have a direct impact on the health and bottom-line for our company.?

To be a successful customer service representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable knowledgeable, and adaptable.?

Benefits

Pay Range: $18.00 - $22.00
• Health, Dental, Vision
• Dependent Care Account
• Health Club Membership
• Accident and Critical Illness Insurance
• Work from home
• College tuition for children of employees

Requirements: • High school diploma or equivalent.? • More education or experience may be preferred.? • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.? • Understanding of company products, services, and policies.? • Proficiency with computers, especially with CRM software, and strong typing skills.? • Ability to ask prying questions and diffuse tense situations.? • Strong time management and decision making skills.? • Adaptability and accountability.? • Fluency in multiple languages may be desired.?

What Will I Be Doing?
• Answering phones, emails, and live chat from customers
• Professionally responding to customer inquiries
• Identifying, escalating priority issues, and reporting to high-level management.
• Following up on complicated customer interactions where required.
• Recording details of customer interactions (proficiently and accurately)
• Develop rapport with customers, with an upbeat and positive attitude
• Offer solutions- not excuses

What qualities do I have?
• Excellent customer service attitude.
• Ability to engage and tailor interactions with each customer, making their experience exceptional
• Friendly, confident, and a self-starter
• Strong verbal and written communicator
• Positive and quick troubleshooter

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Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job

Expected salary:

Location: Brainerd, MN
Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job

Job date: Wed, 28 Jun 2023 22:48:52 GMT

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Remote Live Chat Agent PT/FT - Cragun Corporation - Brainerd, MN - work from home job

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