Customer Service/Case Processor
Posted 2025-04-06Job Responsibilities
 Interact with customers by answering phone calls promptly, responding to emails within a timely manner
 Log detailed notes into company software as they are completed
 Make daily inbound and outbound calls
 Provide customers with updates when needed
 Update and maintain electronic customer records including contact details, issues, and resolutions
 Update billing information
 Analyze progress and set goals to improve customer satisfaction
 Participate in regular staff meetings, trainings, and report on any customer issues
 Assist team members when needed
 Resolve complaints and customer problems in an efficient and friendly manner
Job Skills & Qualifications
Required:
 Ability to work in office (this is not a remote position)
 High school diploma or equivalent
 Ability to comfortably sit for long periods of time
 Attention to detail
 Strong interpersonal skills
 Strong organizational skills
 Computer proficiency
 Problem-solving ability
 Ability to resolve conflict and de-escalate customer issues
 Ability to multi-task and meet deadlines
 Bilingual
Preferred
 Previous customer service experience
 Sales experience
 Bilingual
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Expected hours: 40 per week
Benefits:
 Dental insurance
 Health insurance
 On-the-job training
 Paid time off
 Vision insurance
Shift:
 8 hour shift
 Day shift
Experience:
 Customer service: 1 year (Required)
Language:
 Spanish, Russian (Required)
Work Location: In person
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