Underwriting Service Assistant

About the position

The Underwriting Service Assistant at State Farm plays a crucial role in supporting Underwriters by processing applications and policy transactions for both Auto and Fire lines of business. This position is designed for individuals who are detail-oriented and capable of working in a fast-paced environment, ensuring quality customer interactions and adherence to underwriting guidelines. The role involves extensive training and offers opportunities for career growth within the company.

Responsibilities
• Process applications and policy transactions electronically for new and existing business.
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• Engage with customers to identify and address adverse situations.
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• Review and process applications and/or policy changes according to established guidelines.
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• Perform premium breakdowns and calculate rates based on selected coverages.
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• Prepare and type a variety of reports, endorsements, filings, and cancellation letters.
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• Guide customers through navigating existing resources such as Rate Manuals and Underwriting Guidelines.
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• Provide remarkable customer service.

Requirements
• Strong attention to detail and ability to produce quality work.
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• Excellent customer service skills and clear communication.
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• Ability to handle multiple computer applications while maintaining quality records.
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• Demonstrated critical thinking and problem-solving skills.
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• Ability to thrive in a fast-paced collaborative team environment.

Nice-to-haves
• Experience in the insurance industry or related field.
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• Familiarity with underwriting processes and guidelines.

Benefits
• Competitive starting salary of $45,841.25/year.
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• Annual bonus based on individual and enterprise performance.
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• Annual merit increase.
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• Tuition reimbursement programs.
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• Professional designations and employee development opportunities.
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• Wellness initiatives.

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