Field Operations Analyst

Description:
• Performs centralized account reviews for Banking Centers and Business Banking Teams
• Identifies and prioritizes high risk account types for review completion
• Compiles Account Review findings and recommends corrections
• Reviews new account bank policies, programs and procedures to ensure compliance and makes recommendations for updates as needed
• The Field Operations Analyst works with the Field Operations team to help drive operational standardization, in a cost-effective manner, to foster long-term productivity, efficiency, and quality client service
• Will work on various projects and administrative tasks as determined by The Managing Director of Field Operations & Administration
• Conducts detailed Account Reviews of Banking Centers & Business Banking Teams
• Ensures that results and corrections of the Account Reviews are communicated using NARP and/ or written means
• Collaborate with assigned FO Partner to communicate review findings to ensure a consistent and united message
• Prepare and communicate monthly reports to Consumer Banking Leadership Teams and analysts as needed for the BCN Operations Scorecard
• Identify critical procedural/process deficiencies in relation to new accounts and recommends updates to account procedures, guides, and training objectives
• Attend Regional Meetings to provide coaching and procedure updates as needed
• Ensure compliance with all regulations, policies, and procedures

Requirements: • 3+ years operations experience, including Banking Center experience preferred • Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or GED is required • Requires a deep knowledge of new account opening and review policies and procedures including specialty and business account types • Strong communication skills • Knowledge of banking products and services • Effective decision-maker • Strong interpersonal and team building skills • Results oriented • Must be highly organized and able to manage many concurrent projects

Benefits:

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