Fraud Operations Manager
Posted 2025-04-06Please note: we are only reviewing US-based candidates with direct experience in Fraud Mitigation (specifically consumer banking) at this time
SoLo Funds is on a mission to help the millions of Americans that live paycheck to paycheck and canÂt survive a money crunch. Launched in 2018 as a unique and proprietary lending marketplace, today SoLo is the leading alternative financial solution providing the fastest loans available for borrowers and the opportunity for lenders to earn significant returns. We are a VC funded (Series B) Fintech CNBC Disruptor 50 company backed by Acme Capital and Serena Ventures alongside partnerships with Visa and Kiva.
SoLo Funds is seeking a tech-savvy Fraud Operations Manager to join our growing team and help transform the digital lending space. The Fraud Operations Manager will develop and implement sustainable and repeatable fraud detection and prevention strategies for SoLo Funds ensuring that operations meet company objectives, business needs and regulatory requirements. This person will lead cross-functional teams and collaborate with external partners to implement fraud prevention processes and procedures; therefore, a proactive approach, clear communication, attention to detail and documentation are of utmost importance.
What You'll Do
 Create and own the fraud roadmap, including prioritizing fraud initiatives and creating/managing goals and KPIs across the organization
 Develop a robust fraud program from the ground up, identifying weaknesses in our current control processes and recommending/implementing enhancements for the future state
 Collaborate with external vendors to improve and/or create SoLoÂs fraud rules
 Lead a cross-departmental fraud committee to proactively address/monitor fraud
 Analyze and review data tools, business processes, and operational standards to ensure a robust and secure marketplace
 Analyze fraud trends and patterns to continuously improve detection and prevention strategies
 Conduct risk assessments to identify potential vulnerabilities in our products
 Review account activities, taking appropriate measures to minimize risk and loss, while complying with Visa, MasterCard, and federal regulations
 Create and review fraudulent cases and resolve problems or troubleshoot issues related to card transactions and/or online websites utilizing multiple systems
 Monitor product performance and investigate any anomalies or suspicious activities
 Monitor and process fraud detection queues and user authentication services
 Monitor account activity and place outbound calls when appropriate
 Monitor product changes to ensure any system issues that require further research and account maintenance are resolved in a timely manner
 Stay up-to-date with industry trends and changes in fraud tactics
 Report findings and recommendations to management and stakeholders
YouÂre a Great Fit if You Have:
 BachelorÂs degree or at least 6 years of relevant experience
 At least 4 years of experience managing Fraud mitigation processes
 A background in Financial Services
 Experience analyzing and reviewing data tools, business processes, and operational standards
 Experience in claim management and chargeback rules
YouÂre an All-Star Fit if You Have:
 A background in data analysis or data visualization
 Experience at a Fintech or traditional bank
About SoLo Funds
SoLo is the leading alternative financial solution providing the fastest loan option to borrowers and option for lenders to obtain significant value. We're on a mission to provide the most intelligent (affordable + financially empowering) option for funds and banking services by leveraging the best technologies in the world.
Our Benefits
Hybrid or Remote Workplace
Unlimited Vacation Time
Full Healthcare Benefits
401K Offered
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