Post Foreclosure Mortgage Processor

Job Title: Claims Processor Department: Operations

Reports To: Operations Manager FLSA Status: Non-Exempt
• Obtain all necessary documentation needed to file post foreclosure mortgage claims. This will entail various websites, systems, and follow-up efforts to obtain needed documentation.

Essential Duties & Responsibilities
• Observe, receive, and otherwise obtain information from all relevant sources
• Gather all required documentation to file claims
• Use computers and computer systems to enter data and process information
• Enter and maintain information in written or electronic form
• Update client systems
• Identify missing documentation and request from clients, attorneys, and/or property preservation companies
• Prepare claims and or related documents and review for completeness
• Use relevant information and individual judgment to review and file claims based upon all federal, state, client and company policies, procedures, and regulations.
• Accurately calculate amounts of claims
• Balance claims to client systems
• Comply with federal, state, and company policies, procedures, and regulations
• View reports daily to ensure processing is being conducted on a timely basis
• Develop constructive and cooperative working relationships with clients and other employees, and maintaining them over time
• Reconcile or note and report discrepancies found in documentation and claims
• Manage and review quality control corrections
• Make phone calls to clients and vendors for claim status
• Perform day to day administrative tasks such as maintaining information files and processing paperwork
• Various projects as assigned by management
• Provide information to supervisors, co-workers, and subordinates by telephone, written communication, and/or in person

Qualifications
• Excellent organizational skills
• Attention to detail
• Excellent decision-making capabilities
• Excellent time management skills
• Excellent communication skills – both verbal and written
• Energetic/Self-motivated
• Comfort level with navigating Internet based software
• Basic computer proficiency utilizing Windows based software including Microsoft Office
• Data entry skills – including typing (30+ WPM preferred) and 10-key numeric keypad
• High School Diploma or equivalent

Preferences
• Knowledge of the Mortgage industry
• Knowledge of HUD, Prep and Claims Processing is preferred
• Prior legal, accounting, and/or banking experience a plus
• Advanced Microsoft Excel skills a plus

Work Requirements
• Ability to meet specific goals, prioritize, organize, and accomplish work, while dealing with feedback calmly and effectively in a deadline-oriented atmosphere all while focusing on quality.
• Ability to accept change and considerable variety in the workplace
• The successful individual will have an ability to communicate professionally with all clients, servicers, and vendors
• The successful individual will have an ability to work in a team driven, and diverse environment
• Ability to multitask and run multiple computer programs at once, with a demonstrated aptitude for Microsoft Office products.

Claims Recovery Financial Services is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Claims Recovery Financial Services will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-331-6436.

EOE

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