Escrow Assistant (Homeward Title)

This role will be based in-person in our Austin office and may occasionally require weekend availability which would be considered overtime.

About Homeward

Buying a home should be an exciting milestone. But all too often, it’s stressful, especially in a competitive market or when you’re buying and selling at the same time. So we’re redesigning the homebuying experience. We’re a fast-paced real estate fintech startup that teams empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners’ clients with our cash, then the client buys the home back from us.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell — in Texas, Colorado, and Georgia.

We’re backed by top-tier venture investors, including Adams Street, Javelin, and LiveOak. We’ve raised more than $25 million in equity to grow the business, and have secured more than $100 million in debt to buy homes for our customers. Our leadership team includes experts from the real estate, mortgage, and technology industries.

About the opportunity

Homeward Title is looking for a high performing Escrow Assistant to join our team to work on Texas transactions.This person is responsible for providing an impeccable experience to our customers and agents as it relates to our Title & Escrow operation - while working closely with our Escrow Officers.

Responsibilities will include:
• Opening files, ordering title documents, payoff documents, estoppel letters, taxes, and other administrative items that could arise related to the closing
• Communicating to the customer their closing details before handing it off to our Escrow Officer to work on the closing
• High levels of accuracy, attention to detail, and the ability to prioritize, multi-task, and focus on deadlines
• Providing an incredible customer experience by being informative, responsive, patient, and friendly in all interactions

About you:
• 2+ years of experience working on transactions in a pre-closing capacity
• Knowledge of legal documents with ability to analyze and evaluate documents as they relate to residential real estate closings
• Software experience with Ramquest or Qualia strongly desired. Experience with other title production software such as Softpro, Resware, LandTech, or similar software will also be considered.
• Experience with Title transactions in Texas
• Excellent verbal and written communication skills. Professional communication skills with clients
• Strong problem-solving, analytical, and organizational skills. Deadline-driven.
• Resilient team player - we are a start up so ability to roll with the punches and adapt to change is key

Homeward Values

Golden Rule

“Treat others how you want to be treated.” We’re building our company culture and customer experience with this as the guiding principle. It’s a simple rule, but emphasizes that we don’t prioritize money or growth over people.

Calm Focus

We don’t chase every opportunity and rush from urgent task to urgent task. We relax, stay calm, and focus on our company-wide objectives. If something is out of scope, we say “no”. If something feels rushed we slow down and think it through so we can avoid unnecessary rework later. We don’t bombard each other with notifications expecting instant response times. We block off time for deep work so we can get into the flow and create solutions our customers love. Multi-tasking isn’t effective or enjoyable.

Cross Functional Collaboration

We look at our customers’ experience holistically and recognize that improving it requires support from multiple functions. Given this, we’re excellent collaborators. No function is more important than another and we’re eager to work as a team to solve our customers’ toughest problems. We value strong internal alignment, and take pride in understanding and considering our teammates' perspectives before expressing our own.

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