Claims Specialist (Auto, Bodily Injury)

About the position

The Auto Claims Specialist at Zurich is responsible for managing non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims. This role involves collaborating with a diverse group of claims professionals to enhance technical expertise in auto policy interpretation and coverage analysis, while ensuring efficient and effective claims resolution with a focus on customer service.

Responsibilities
• Manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage.
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• Collaborate with internal and external contacts including customers, vendors, suppliers, and brokers.
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• Ensure claims are resolved efficiently and effectively within defined authority limits and established protocols.
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• Develop knowledge of established protocols and industry best practices for claims handling.
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• Provide exceptional customer-focused service throughout the claims process.

Requirements
• Bachelor's Degree and 2 or more years of experience in Claims Handling or Insurance, or equivalent experience through Zurich Claims Training Program or Zurich Certified Insurance Apprentice.
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• Must obtain and maintain required adjuster license(s).
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• Experience with Microsoft Office and knowledge of insurance regulations, markets, and products.

Nice-to-haves
• Experience working in Commercial Auto Claims.
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• Experience working with Bodily Injury Claims.
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• Currently hold an active adjusters license.
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• Ability to develop and maintain strong relationships across work groups.
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• Understanding of claims adjustment process and ability to determine scope/exposure for losses.
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• Familiarity with negotiation strategies and experience in suggesting alternative approaches.
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• Strong analytical, critical thinking, and problem-solving skills.
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• Strong verbal and written communication skills.

Benefits
• Comprehensive employee benefits package for employees and eligible dependents.
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• Competitive compensation including short term incentive bonuses and merit increases.

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