Program Manager Lead - RCSA

About the position

The Program Manager Lead for the Marketing Execution Enablement team at USAA is responsible for managing, executing, and delivering large-scale programs that align with the organization's strategic imperatives. This role involves overseeing multiple projects, ensuring program health, and supporting cross-functional teams in the development and execution of change plans. The position requires a focus on achieving multi-year program deadlines and delivering business value while adhering to USAA's change management methodology.

Responsibilities
• Leads the implementation of strategic tasks that align programs with the organization's business strategy and goals.
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• Develops multi-year business plans to deliver business capabilities and define execution approaches to achieve business goals while reducing risk.
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• Works with program sponsors and cross-functional teams to evaluate, plan, and develop scope, milestone road maps, required resources, work plans, budgets, anticipated dependencies, and timing for new programs.
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• Prepares reports that provide stakeholders and management with status updates, including identifying risks or issues.
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• Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
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• Assists in the development of performance metrics, dashboards, and management tools that articulate the status of key activities.
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• Directs analyses, root cause identification, and development and recommendation of key work products.
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• Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
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• Defines and maintains multiple program strategies based on business demand and ROI expectations.
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• Negotiates agreements, settles disputes equitably, and diffuses high tension situations.
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• Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
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• Adheres to EPMO processes, procedures, controls, standards, tools, and templates as required.
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• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
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• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements
• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.
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• 8 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.
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• Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
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• Advanced understanding and demonstrated application of risk management policies and procedures.
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• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles/methodologies.
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• Proficient experience in USAA's change management methodology or similar industry change management methodology.
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• Extensive experience developing, maintaining, and reporting on large cost work effort(s)/program budgets.
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• Stakeholder management and influencing skills.
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• Expert level of experience in Principles of Project, Program or Portfolio Management.
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• Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice-to-haves
• 4+ years experience managing risk and controls processes within a Marketing Operations environment.
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• Experience leading and executing Risk and Controls self assessments (RCSAs).
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• Knowledge of media processes and workflows.
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• Experience with media process improvements and automation.
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• Knowledge and experience partnering with media vendors, platforms, and systems.

Benefits
• Comprehensive medical, dental, and vision plans
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• 401(k)
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• Pension
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• Life insurance
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• Parental benefits
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• Adoption assistance
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• Paid time off program with paid holidays plus 16 paid volunteer hours
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• Various wellness programs
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• Career path planning and continuing education assistance

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