Claim Associate - Auto - Hybrid

About the position

The Claim Associate position at State Farm involves assisting customers through the claims process while delivering exceptional service. This hybrid role allows for a combination of remote and in-office work, particularly during the training period. The position emphasizes communication, accountability, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities
• Answering inbound calls and making outbound calls to customers in a call center environment.
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• Supporting customers through personalized, caring, and simple interactions.
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• Proactively investigating claims and applying policy coverage.
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• Accurately documenting claim files.

Requirements
• Clear, professional, and empathetic communication skills.
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• Ability to multi-task across technical platforms.
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• Accountability in job responsibilities.

Nice-to-haves
• Experience in customer service or claims handling.

Benefits
• Annual bonus based on individual and enterprise performance.
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• Annual merit increases.
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• 401(k) contribution.
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• Paid Time Off (PTO) including 5 days of Life Leave and Paid Volunteer Time.
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• Annual Celebration Day.
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• Tuition Assistance Programs.
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• Wellness and mental health programs.
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• Discounts from hundreds of retailers through the Perks at Work program.

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