Regional Processing Manager - (Pulte Mortgage)

About the position

The Regional Processing Manager at Pulte Mortgage is responsible for leading a team of Loan Processors to expedite loan approvals and ensure timely closings for customers moving into their new homes. This role emphasizes driving efficiency and effectiveness within operations while fostering a positive team culture and employee engagement. The manager will collaborate with cross-functional teams to identify productivity opportunities and coach employees to develop their skills and knowledge in the mortgage industry.

Responsibilities
• Lead a team of Loan Processors to expedite loan approvals and ensure timely closings.
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• Identify efficiency and productivity opportunities in collaboration with cross-functional managers.
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• Drive results through effective leadership of the team's pipeline.
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• Promote a positive and high-performing culture through teamwork.
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• Communicate process enhancements and new initiatives effectively.
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• Coach employees to develop their knowledge and skills.
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• Ensure appropriate staffing through retention and hiring of top talent.
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• Evaluate employee performance and implement performance plans as needed.
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• Conduct bi-annual performance reviews and annual compensation planning.
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• Address customer concerns using business acumen and interpersonal skills.
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• Plan team and cross-functional events to promote engagement.

Requirements
• Minimum 5 years of leadership/management experience in mortgage fulfillment or a similar financial field.
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• Strong understanding of the mortgage industry, guidelines, and practices.
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• Commitment to quality control and compliance with regulatory and investor guidelines.
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• High level of curiosity and problem-solving ability.
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• Excellent verbal and written communication skills.
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• Ability to think big picture for departmental and company benefit.
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• Ability to generate and execute ideas for efficiency and productivity.
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• Positive energy that contributes to a healthy work environment.
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• High School diploma or equivalent; Bachelor's degree preferred.

Nice-to-haves

Benefits
• Supportive leadership promoting growth and development.
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• Flexible hybrid work schedule for work/life balance.
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• Generous employee benefits and vacation policy.
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• Stability and reliability from PulteGroup, the nation's 3rd largest homebuilder.
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• Annual bonus eligibility based on performance objectives.

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