Contact Center Phone Banker (Remote with Onsite Training)

Description

If you are passionate about making a difference in the lives of others, you’ll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions’ Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

Our Contact Center Bankers :
• Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education.
• Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long term needs on every contact.

What’s in it for you :
• The foundation you need to start your career in banking - a skillset you can use to improve customer’s lives by helping them make better financial decisions.
• Comprehensive and ongoing training that provides you with opportunities to learn and grow.
• Ongoing feedback / coaching, mentoring and development from leaders that care.
• Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.

Who we are :
• Our Core Values define our culture. Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better.
• We serve our communities. We encourage associates to invest in their communities by offering opportunities to volunteer, teach financial education, and give back with United Way.
• An industry leader in Associate Engagement and Customer Engagement. (Awards and Recognition by Gallup / JD Power)

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements
• High school diploma or GED
• Applicants will be expected to pass any assessment associated with the position
• Onboarding includes three weeks’ instructor led and two weeks on-the-job training

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required :
• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).

Skills and Competencies
• Ability to make recommendations to customers about different products / services
• Ability to multi-task
• Ability to work a flexible schedule which includes all hours of the contact center
• Computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)

Preferences
• One (1) year customer service or production experience

Start here, go anywhere! Our contact center associates have the opportunity to explore a wide variety of opportunities. Make this your day to kick start your Regions career!

Strongly preferred :
• Retail Experience
• A History of Customer-facing Roles
• Stable Work History / One Year (or more) in Previous Roles
• Some College
• In person training required in Nashville, TN

Training Work Schedule : Onsite training for 7 weeks is REQUIRED (Monday-Friday 8 : 00am-5 : 00pm) and remain onsite in office for 90 days with the option to then work remotely if you are in good standing / meeting minimum production standards.

After Training Work Schedule :

Monday-Friday 10 : 00am – 7 : 00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday - you can choose your off day preference) and EVERY Saturday or Sunday 12 : 00pm – 9 : 00pm CST.

There will not be any changes to this schedule.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target :

36,500.00 USD$40,000.00 USD

Incentive Pay Plans :

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
• Paid Vacation / Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Perimeter Hill

Location : Nashville, Tennessee

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure : Equal Opportunity Employer / Disabled / Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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