Cigna Service Delivery Manager (Client Experience Manager) - EviCore

About the position

The Cigna Service Delivery Manager (Client Experience Manager) role focuses on providing advanced professional input and leadership to complex Client Services assignments/projects specific to Cigna. The position is responsible for ensuring superior client satisfaction through effective service delivery, managing operational performance, and collaborating with various organizational partners. The role requires problem-solving skills that directly influence patient care and client satisfaction, along with a strong emphasis on accountability and results-driven performance.

Responsibilities
• Provide client support in service delivery, including product enhancements and new product implementations.
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• Respond autonomously to complex inquiries and solve advanced problems using independent judgment.
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• Ensure superior client satisfaction with Cigna's products and services.
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• Collaborate with Cigna's NAST to manage daily operational performance for assigned segments.
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• Conduct client audits and develop corrective action plans as needed.

Requirements
• High School diploma required; four-year college degree preferred.
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• 5+ years of experience working directly with EviCore's proprietary software platforms (Image One, Isaac, or eP).
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• 2+ years as a CSDM I preferred.
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• Advanced working knowledge of EviCore's prior authorization process, including post-service client offerings.
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• 5+ years' experience working in a customer/client support facing role.

Nice-to-haves
• Experience in a dynamic, fast-paced environment.
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• Track record of accomplishment in producing results.

Benefits
• 401(k) matching
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• Dental insurance
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• Health insurance
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• Life insurance
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• Paid holidays
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• Paid time off
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• Smoking cessation program
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• Tuition reimbursement
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• Minimum of 18 days of paid time off per year

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