Online Chat Assistant

This a Full Remote job, the offer is available from: United States

RVB Associates, Inc. is seeking a friendly and customer-oriented Online Chat Assistant to join our team. As a reputable company in the industry, we prioritize providing exceptional customer service and support to our clients...

In this role, you will be responsible for assisting customers via online chat platforms, answering their queries and guiding them through our products and services. You will play a critical role in delivering a positive customer experience and ensuring customer satisfaction.

Responsibilities: • Respond to customer inquiries and provide assistance in real-time via online chat platforms • Guide customers through our products and services, providing accurate and relevant information • Troubleshoot and resolve customer issues and complaints • Ensure customer satisfaction and maintain high-quality service standards • Maintain accurate and detailed customer records and interactions • Collaborate with team members to escalate and resolve complex customer issues • Keep up-to-date with product knowledge, policies, and procedures

Requirements

Requirements: • Prior experience as an Online Chat Assistant or similar role • Excellent written and verbal communication skills • Customer service-oriented with a friendly and professional demeanor • Ability to multi-task and handle multiple chat conversations simultaneously • Strong problem-solving and decision-making skills • Ability to work independently and collaboratively in a team environment • Proficiency in using online chat platforms and customer management systems • Excellent typing skills and ability to maintain accuracy while chatting • Availability to work flexible hours, including evenings and weekends • High school diploma or equivalent qualification

Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

This offer from "RVB Associates" has been enriched by Jobgether.com and got a 72% flex score

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