Customer Service Representative / Data Entry

Stagway Global is looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities: • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements: • Bachelor’s degree or equivalent • 1-2 years proven experience in supporting client success • Excellent written and verbal communication skills • Ability to address complaints and issues with effective solutions and a positive attitude • Passion for delighting customers with above and beyond service • Excellent time-management and prioritization skills • Familiarity with CRM system

About Stagway Global:

Welcome to Stagway Global, where we redefine the urban automotive experience with finesse and flair. Nestled in the pulsing heart of New York City, we bring a dynamic approach to the retail automotive industry, offering our clients not just vehicles but a harmonious blend of performance and style. At Stagway Global, innovation drives us as much as the stunning machines we curate.

Our employees enjoy thrive in a work environment that upholds and prioritizes company values.

We offer a comprehensive benefits package that includes; Health, Dental and Vision Plans, Short and Long-Term Disability, Critical Illness and Accident Policies, 401(k) Retirement Plan, Health Club Membership, Tuition Assistance, Paid time off and Holiday pays.

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