Product Operations Lead - Payments and Commerce

About the position

The Product Operations Lead for Payments and Commerce at Netflix will oversee a portfolio of projects within the payments product domain, partnering with cross-functional leadership to ensure successful delivery of objectives. This role involves managing annual planning, roadmap management, and project tracking while serving as an end-to-end Program Manager for strategic Commerce initiatives. The position is based in Los Gatos, California, with a hybrid work model available for remote candidates on the West Coast.

Responsibilities
• Partner closely with Product Management and cross-functional leaders to successfully deliver on objectives of the product domain.
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• Lead all operational activities in close coordination with the Product Management Lead.
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• Conduct portfolio management activities across a variety of cross-functional projects.
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• Lead project and OKR tracking discussions and create related artifacts.
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• Help facilitate cross-functional collaboration and communication across the product domain by designing and facilitating an operating rhythm of meetings and reporting.
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• Develop and implement the operating framework for the product domain including establishing the proper meeting cadence, responsibilities framework, and stakeholder alignment activities.
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• Lead process improvement initiatives to maximize efficiency across product development initiatives.
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• Serve as an end-to-end Program Manager for some large strategic Commerce initiatives.
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• Build and manage projects plans to coordinate activities across a variety of functions.
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• Actively manage issues and risks for these programs.
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• Regularly communicate status, risks, and issues to a diverse stakeholder group.

Requirements
• 10+ years of applicable program management experience in a Product organization
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• Experience in product development for Commerce workstreams
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• Experience overseeing portfolios of projects consisting of 50+ team members
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• Experience with a variety of product development processes and methodologies
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• Experience standing up new product development and cross-functional processes
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• Demonstrated ability to build project plans for complex, cross-functional projects
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• Experience with projects involving a balanced mix of Data Science, Engineering, Design, and Customer Insights
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• Strong conflict resolution and negotiation skills and the ability to manage in an environment of ambiguity with a diverse range of partners
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• Communication skills to clearly articulate your concepts and evangelize on their behalf
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• Experience with a variety of project management and product development tools

Nice-to-haves
• People management experience is a plus

Benefits
• Health Plans
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• Mental Health support
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• 401(k) Retirement Plan with employer match
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• Stock Option Program
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• Disability Programs
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• Health Savings and Flexible Spending Accounts
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• Family-forming benefits
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• Life and Serious Injury Benefits
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• Paid leave of absence programs
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• 35 days annually for paid time off for full-time hourly employees
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• Flexible time off for full-time salaried employees

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