Customer Service Associate

The Zoo in Forest Park, located in Springfield, Mass., is hiring part-time, seasonal customer service staff for the Ticket Booth and Gift Shop. The Zoo is open from the end of March through October. These positions would work scheduled days from 9:30 a.m. to 4:30 p.m. in our Ticket Booth, Gift Shop and other areas as assigned. Applicants must have weekend availability. Students and those seeking part-time summer employment are encouraged to apply.

Job Responsibilities/Requirements: • Greet guests in a friendly and polite manner • Learn about the animals within our facility and our general operation to answer common guest questions • Manage the point-of-sale system in both the Ticket Booth and Gift Shop • Handle money and process credit cards with accuracy and proper recordkeeping • Act as Zoo liaison during animal encounters and other on-site events • Basic inventory management • Ensure guests are following all Zoo rules • Problem-solving skills • A high level of verbal communication skills • Punctuality • Availability: We are open 7 days a week in the summer months. Weekend availability is required • Some prior customer service experience preferred but not required.

Job Types: Part-time, Seasonal

Pay: $15.00 per hour

Shift:
• Day shift

Work Location: In person

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