Remote Intake Coordinator
Posted 2025-04-06Job Title: Remote Intake Coordinator
Company: Hourglass Diesel Performance
Location: Remote
Job Type: Full-Time
About Us
Hourglass Diesel Performance is a leading name in the diesel repair industry, dedicated to providing high-quality service with precision and efficiency. We are seeking a Remote Intake Coordinator to join our team and help streamline service requests, ensuring prompt and professional communication with customers and service providers.
Job Summary
As a Remote Intake Coordinator, you will be the first point of contact for incoming service requests. Your role is critical in gathering accurate information, dispatching service calls, and maintaining clear communication between customers, technicians, and vendors.
Key Responsibilities
 Answer incoming calls and document service requests accurately
 Gather necessary details, including vehicle/unit information, service needs, and location
 Dispatch calls to appropriate technicians or service providers
 Track service progress and provide updates to customers and team members
 Ensure all data is recorded in the system for accurate invoicing and record-keeping
 Provide excellent customer service with a professional and helpful attitude
 Work assigned shifts in a remote setting, maintaining availability during scheduled hours
Qualifications
 Previous experience in a customer service, dispatch, or administrative role preferred
 Strong communication and organizational skills
 Ability to multitask and remain calm under pressure
 Proficiency in using phone systems, email, and customer management software
 Reliable internet connection and a quiet workspace for remote work
Benefits
 Competitive pay
 Remote work flexibility
 Opportunities for growth within the company
 Supportive team environment
If you are detail-oriented, customer-focused, and looking for a remote opportunity in a fast-paced industry, we encourage you to apply!
Job Type: Part-time
Pay: $14.00 per hour
Expected hours: 20 Â 30 per week
Schedule:
 Monday to Friday
 Weekends as needed
Work Location: Remote
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