Customer Service Representative

Job Summary

The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Our CSR’s assist customers in making cost-effective decisions and guide customers in the correct use of a product. CSR’s ’ duties include assistance in selling, planning, billing, and upgrading Aeneas products and services. Representatives should be able to answer, clarify and identify customers’ issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers.

Major Duties
• Making and taking calls from customers inquiring about services
• Providing best quality customer service to customers
• Staying current on new technology trends reading journals and exercising curiosity

Requirements
• Strong computer skills
• Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
• Self-starter and a problem solver
• Team player

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