Customer Experience Director

We're looking for a talented Digital Product Owner to join our team at CIGNA. In this role, you'll be responsible for defining and delivering solutions that create value for stakeholders while balancing user needs, business objectives, and technical capabilities.
About the Job

This is a high-profile, high-impact opportunity to lead a major part of our strategic agenda on our flagship digital property. The ideal candidate will have a history of collaborating with a broad matrix of Product Owners, UX Designers, Content Strategists, Project Managers/Scrum Masters, business requestors, and subject matter experts (SMEs).
Main Responsibilities
• Liaison between stakeholders, development teams, UX and content teams
• Communicate and collaborate effectively with team members to achieve project goals
• Nurture ideas and solutions and contribute towards determining roadmap objectives for products in the creation phase
• Support the development team as product SME throughout the entire development process
• Lead meetings to identify issues and fixes for projects across teams
• Assist in the establishment of features, their priority, acceptance criteria and participate in sizing exercises
• Identify, communicate, escalate and resolve team dependencies and impediments with stakeholders
Requirements
• 2+ years experience working in Web Product Ownership
• 2+ years' experience building digital customer-facing products, at scale
• 2+ years' experience building customer-centric digital experiences (B2C)
• 2+ years' experience with Agile processes and Kanban
• Proven track record of successfully shipping superior digital products
• Able to effectively translate digital strategy into discrete deliverables
• Strong working knowledge of all key functional areas, including usability, UX, design, marketing, and information architecture; able to collaborate with front-end development and software architecture teams on delivery
• Detailed-orientated and thorough, with strong execution skills and ability to deliver and measure results in a complex and fluid environment
• Understands 'the art of compromise,' with an ability to articulate both business and marketing needs as well as desired end-user experience; able to provide practical, useful input on design, experience, and technical decisions
• Excellent communication and interpersonal skills are required
• Displays a growth mindset and a bias towards action
• Knowledgeable in modern web architecture and development, responsive web design, mobile web patterns, performance optimization, SEO, and analytics

Apply Job!