Transportation Claims Examiner

Liability Desk Examiner (remote)

Company Overview:

Raphael & Associates is a third-party claims administrator and independent claims adjusting company internationally recognized for exceptional service. We understand the importance of adapting to the demands of a dynamic market and we tailor our services to our client’s specific needs. As a claims organization, what we do is complex. Our mission is simple: to provide outstanding service, retain extraordinary professionals, and utilize the best technology in the industry!

As a leading organization in the industry, we offer dynamic and challenging opportunities to individuals who want to make a difference. We value camaraderie, vision, a passion for excellence, creativity, and a “roll-up-your-sleeves, get it done” mentality. We are searching for experienced, energetic, creative, and self-reliant professionals for exciting career opportunities!

Job Summary:

The work of our inside desk examiners directly contributes to the success of our organization. You will have the ability to make a meaningful impact by leveraging your industry expertise, customer service skills, and ability to manage priorities in a fast-paced environment. We are currently growing and are looking for a TPA Transportation Claims Examiner with a minimum of three years of experience in this discipline of the insurance claims industry. The optimal candidate will be a team player with experience handling Motor Truck Cargo and Commercial Physical damage claims for commercial transportation clients. This position allows the right candidate to expand their career and grow with a forward-thinking organization.

Responsibilities: • End-to-end management of transportation claims according to policy coverage and state requirements • Conduct thorough investigations to determine damages and assess liability exposure • Interview related parties, including insured, witnesses, and others as appropriate. Take detailed notes of your interactions and enter them into our internal claims handling software • Ability to evaluate commercial physical damage claims • Recognition of subrogation potential • Work well with internal and external customers to provide superior reports so that proper evaluations of claim values can be made. • Appropriately represent the company by executing a high level of service and maintaining professionalism at all times

Key requirements: • At least 3+ years of relevant experience • Must maintain current and valid adjuster license(es) • Must maintain a valid driver’s license • Strong project management skills and ability to work independently • Strong working knowledge of insurance laws • Strong verbal and written communication skills • Excellent customer service skills • Experience at a Third-Party Administrator (TPA) company is a plus

Benefits and Perks:

We are an organization that recognizes and appreciates hard work! We offer a competitive compensation package commensurate with experience, including salary, bonus, paid time off, medical/dental/vision/life insurance, and 401k (with matching!). Most importantly, you will have the opportunity to work directly alongside an extraordinary and dedicated team to grow a critical function within a dynamic, growing company!

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