Bank Fraud Customer Service

About the position

The Bank Fraud Customer Service role at Discover Financial Services involves assisting cardmembers with inquiries related to fraud or security concerns. This position is primarily remote, allowing employees to work from home while providing essential support to customers. The role emphasizes excellent customer service skills and requires effective communication to resolve issues related to unauthorized account activity and transaction verification.

Responsibilities
• Resolve cardmember inquiries regarding fraud or security-related concerns.
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• Verify flagged transactions and authenticate callers.
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• Report accounts as fraud and complete necessary fraud reports.
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• Handle inbound servicing calls and make outbound calls to verify account activity.
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• Manage and escalate risk and customer-impacting issues to management.
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• Ensure proper follow-up or escalation of accounts based on call outcomes.

Requirements
• High school diploma or GED required.
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• 1+ years of experience in call center or customer service preferred.
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• Ability to communicate verbally and in written form.
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• Ability to operate office equipment such as computers and telephones.

Nice-to-haves
• Experience in a remote work environment.
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• Familiarity with fraud prevention and detection processes.

Benefits
• AD&D insurance
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• Commuter assistance
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• Dental insurance
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• Disability insurance
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• Employee stock purchase plan
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• Health insurance
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• Health savings account
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• Paid Parental Leave
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• Paid Time Off
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• 401(k) Plan
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• Recognition Program
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• Education Assistance
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• Family Support Programs

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