Insurance Customer Service Agent

WalkerHughes Insurance is seeking an experienced Customer Service Agent to join our Commercial Lines team in our Fort Wayne, IN office. This individual will be responsible for working with clients on their concerns regarding their insurance policies, as well as servicing their requests (payments, endorsements, Evidence of Coverage, etc.).

The Customer Service Agent will also:
• Analyze, draft, and monitor complex documents such as renewals, claims, applications, statistical data in support of ongoing business
• Prepare and process documents such as policies, renewals, claims, applications, changes, endorsements, binders, contracts, etc., for assigned Sales Executive
• Design and prepare marketing/quoting information and presentation material and processes coverage requests with the Sales Executive
• Work with the Sales Executive to close new sales opportunities

The ideal candidate will possess the following Skills/Abilities:
• Disciplined and reliable with a passion for the insurance industry
• High level of customer focus
• Skilled in Microsoft Office suite of products
• Strong aptitude for interpretation of coverage forms, contractual agreements and financial statements
• Detail oriented with strong analytical and problem-solving skills
• Communication proficiency
• Highly motivated with a strong work ethic
• Able to work independently with minimal supervision

Education and Experience:
• High School Diploma or equivalent with a bachelor’s degree preferred.
• 3-5 years experience in customer service
• At least five years' experience in Commercial Lines insurance - preferred
• Property & Casualty Insurance License - required

Perks:
• Comprehensive Benefits Package
• Company Paid Life Insurance
• 401K Plan with Company Match
• Paid Time Off
• Volunteer Time Off
• Remote & Hybrid Work Options
• Casual Dress
• 11 Company Paid Holidays

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