Account Service Manager Sr.

About the position

The Account Service Manager Sr. at Elevance Health is responsible for advanced account management and strategic planning for major accounts. This role serves as a lead for assigned accounts, ensuring smooth service delivery and maintaining strong relationships with clients. The position involves both remote and office work, requiring the manager to be located within 50 miles of designated locations.

Responsibilities
• Provides strategic planning and account management for large accounts.
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• Directs and manages the administration of contractual requirements and obligations.
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• Manages the new and renewal implementation process for accounts.
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• Interfaces with operations to ensure smooth delivery of services.
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• Maintains ongoing account relationships at multiple levels throughout the customer's organization.
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• Makes recommendations for improvements to meet customers' expectations.
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• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
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• Provides both on-site and off-site account management, including interpreting plan design and resolving inquiries.
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• Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
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• Coordinates open enrollment meetings, renewal process, and training sessions.
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• Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
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• Provides guidance or expertise to less experienced account service managers.

Requirements
• Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship.
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• Sales license may be required.
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• Ability to travel to worksite and other locations as necessary.

Nice-to-haves

Benefits
• Merit increases
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• Paid holidays
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• Paid Time Off
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• Incentive bonus programs
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• Medical benefits
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• Dental benefits
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• Vision benefits
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• Short and long term disability benefits
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• 401(k) with matching
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• Stock purchase plan
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• Life insurance
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• Wellness programs
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• Financial education resources

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