Customer Support Representative- Bilingual

About the position

As a Customer Support Representative at Loyalty Group Insurance Services, Inc., you will play a crucial role in processing customer inquiries and orders while ensuring the timely delivery of products and services. This position requires you to contact various company units regarding design delivery or service matters, manage the booking of business, and control inventory and scheduling shipments. You will also be responsible for acquiring new clients through sales, promotions, and development, while performing limited sales functions under supervision. The work is varied and may present some challenges, requiring a degree of originality and ingenuity. You will be expected to apply fundamental concepts and procedures in your daily tasks, ensuring that customer needs are met efficiently and effectively. The ideal candidate for this role will thrive in a challenging and vibrant work environment, demonstrating flexibility and self-motivation. You will be part of a team that values collaboration and continuous improvement, contributing to the overall success of the company. Your ability to communicate fluently in both English and Japanese will be essential in serving our diverse customer base. This position is designed for individuals who are eager to learn and grow within the company, as you will have opportunities for professional development and career advancement. Loyalty Group Insurance Services, Inc. is committed to providing a supportive work environment that fosters innovation and teamwork. We believe that our employees drive the success of the company, and we strive to create an atmosphere that offers challenging, stimulating, and financially rewarding opportunities. If you are looking for a role that combines customer service with sales and offers a chance to make a real impact, we encourage you to apply!

Responsibilities
• Processes customer inquiries and orders and expedites delivery of products and/or services.
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• Contacts other company units regarding design delivery or service matters.
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• Manages the booking of the business.
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• Acquires new clients through sales, promotions, and development.
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• Controls inventory and scheduling shipments.
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• Develops sales contacts and performs limited sales functions.
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• Performs varied work that may be somewhat difficult in nature under supervision.

Requirements
• High school diploma or GED.
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• Fluency in English and Japanese.
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• Minimum of 2 years of customer support experience.
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• Ability to demonstrate continuous improvement and collaboration.

Nice-to-haves
• Experience in sales or promotions.
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• Knowledge of inventory control and scheduling.

Benefits
• Health savings account
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• Disability insurance
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• Health insurance
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• Dental insurance
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• 401(k)
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• Tuition reimbursement
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• Paid time off
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• Vision insurance
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• 401(k) matching
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• Flexible schedule
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• Life insurance

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