Fraud & Disputes Specialist?/Cards

Position: Fraud & Disputes Specialist (Cards)
About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world’s leading fintech companies and are off to a strong start:
• One of the UK’s newest unicorns with a team of just over 500 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot
)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want to
• Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
• Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
• Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
About the role:
• You will investigate and resolve third-party credit card fraud enquiries, consumer card disputes and section 75 claims.
• You will ensure that disputes and charge backs are handled in accordance with the Mastercard guidelines, and review merchant challenges.
• You will investigate complex account takeover fraud and credit card fraud scams, communicating with customers throughout the process.
• You’ll work in the office 3 days per week. Depending on your preference, you can opt to work at either our London office or our Kent office.
• You'll work 40 hours per week. This means you'll work Monday to Friday, from 9am to 6pm, with a one hour lunch break.
• You'll also work one full weekend (Saturday and Sunday), once every 4 weeks, and have two weekdays off in lieu.

Your experience:
• Prior experience working with credit cards or debit cards is essential.
• Knowledge of credit card fraud, disputes and/or charge backs is advantageous.

Your profile:
• Excellent written and verbal English communication.
• Great organisation skills, comfortable with working in a fast-paced environment.
• Ability to work independently and take ownership of cases.
• Keen to self-develop and stay informed about current industry fraud trends.

Life at Lendable
• The opportunity to scale up one of the world’s most successful fintech companies.
• Best-in-class compensation, including equity.
• You can work from home every Monday and Friday if you wish - on the other days, we all come together IRL to be together, build and exchange ideas.
• Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
• We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

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