Integr Care Contracting Mgr

Profile

Job Summary

Develops and maintains provider relationships in all regions that TriWest is responsible for direct contracting. Manages network development activity with network providers and recruits new providers to meet business needs. Develops complementary integrative service agreements, ensures adherence with government operational manuals, monitors network shortfalls, and resolves access issues throughout the assigned region. Facilitates resolution of escalated provider issues, and promotes TriWest Corporate initiatives.

Education & Experience

Required:
• Bachelor's degree in Business, Health Care Administration, or similar field, or equivalent experience
• Provider contracting and negotiation experience
• 5 years of experience in a Managed Care environment
• Experience managing national provider network accounts
• Experience navigating through unique contract development and negotiations

Preferred
• Experience in provider contracting for government programs and/or commercial lines of business
• Has established relationships and resides in the market for the which the position is located
• Management experience in the healthcare industry
• Experience in utilizing a contract management system to manage contracting workflow
• Subcontract management experience
• Experience contracting and negotiation with providers who offer non-traditional care, naturopathic/holistic medicine, or similar care

Key Responsibilities
• Provides legendary service and support to maintain strong relationships with internal and external customers.
• Develops negotiation strategies to achieve department performance metrics and adherence to service agreement.
• Develops strategic plan to meet network adequacy needs and submits to Sr. Manager for inclusion in overall network development plans.
• Regularly reviews and determines appropriate network access and development and makes reccomendations to support network build activities.
• Provides regular updates to the Director, Network Development regarding provider network development, management, and access for assigned areas.
• Monitors and ensures resolution of routine and escalated provider issues.
• Communicates information regarding market needs, competition, and industry trends to management team.
• Provides training and development to team members.
• Reviews systems/work flow processes and procedures to identify/recommend opportunities for productivity and process improvement.
• Maintains client confidence and ensures confidential information is protected.
• Works with Provider Services leadership to accurately assess network provider needs within assigned region and establish strategies to achieve them.
• Proactively manages provider networks in assigned areas and functions as primary internal spokesperson on network issues.
• Periodically visits network providers to inform partners about progress towards agreed-upon goals and upcoming network enhancements; coordinates account planning and maintenance issues.
• Provides development and training to network providers on changes and updates to TriWest processes and policies. Identifies issues for future educational seminars that are identified through provider interactions. Collaborates with Provider Education to incorporate these ideas in upcoming provider education materials and updates.
• Assists provider community with any claims issues, including Electronic Media Claim filing problems, reimbursement issues, and billing questions. Answer general questions on credentialing process and technical aspects of the Program.
• Monitors and responds to network shortfalls.
• Demonstrate and maintain current knowledge of all programs, contracting, credentialing, reimbursement and operational policies and TriWest initiatives, operations, and goals.
• Reviews systems/work flow processes and procedures to identify/recommend opportunities for productivity and process improvement.
• Collaborate closely with other department leadership, staff, and executive leadership on process improvement to promote service level improvements or facilitate new processes.
• Head or participate in projects and committees related to integrative health provider network.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Leadership: Successfully manage provider relationships and lead contract negotiations; takes accountability and follows through on service related requests. Responds with an appropriate sense of urgency.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Working knowledge or familiarity with Managed Care, State and Federal health care programs (e.g. Medicaid, Medicare, TRICARE, VAPC3), and the insurance industry; skill in diplomacy and negotiation; skill in financial analysis to analyze contractual reimbursement; skill in project management; skill in presentation; proficient with Excel.

Working Conditions

Working Conditions
• Availability to work non-regular hours as necessary
• Works within a standard office environment, with extensive travel
• Must be able to obtain appropriate DITSCAP security clearance

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

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