Contract Remote Client Accounts Administrator

Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Client Accounts Administrator to join their team.

Title: Contract Client Accounts Administrator

Location: Remote, AZ, CA, DC, DE, FL, GA, IL, MA, MD, MN, NJ, NY, PA, TX, VA, WA

Hours: 9 am -5:30 pm EST

Key Notes/Company Details:
• Headquartered in both Chicago, IL and London, England.
• Multi-Billion Dollar Business, Employing over 3600 Lawyers
• Culture includes individuals of high standards, providing support and collaboration throughout the business
• Work with a reputable global firm known for its excellence in professional services.
• Temporary position with potential for growth and advancement within the firm.

Responsibilities: • Connect with stakeholders to understand business needs, develop and implement best practices for billing management functions • Continually drive results through innovation and thought leadership • Lead a team of billing specialists, ensuring overall alignment with the firm’s billing practices, policies and procedures • Be responsible for providing daily supervision, support and guidance to direct reports • Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients • Meet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employee • Provide training to ensure that billing processes and policies are applied consistently across the department and onboard new team members • Provide training and guidance on billing processes and procedures, along with securing other training as needed to ensure success • Interact with clients, attorneys, and business professionals and act as a point of escalation • Research and resolve billing issues, including account analysis, and assists attorneys and the billing team with processing and collecting invoices in a timely manner • Escalate unresolved billing issues to senior management for timely resolution as needed • Continually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiously • Analyze the need for additional metrics to continuously drive exceptional client service levels • Create and maintain complex monthly reporting, as well as review data for accuracy prior to submitting • Determine if additional reporting is needed to drive exceptional client support • Participate and support project management initiatives, as well as lead and manage projects to include project planning, development, and execution • Meet regularly with assigned team members and prepare agendas and capture/tracks important discussion items • Track and resolve tickets assigned by the Accounting Service Desk on a daily basis

Requirements: • 5 years’ experience successfully managing high volume billing portfolios in a law or professional services firm • Experience as a team lead (preferred) • Expert experience and knowledge with the following: • Client Accounts (to include domestic, global and e-Billing) • Direct Billing • Experience with Quality Assurance and strong understanding of pricing arrangements • Experience with strong computer skills including advanced proficiency of Excel, as well as accounting systems such as Aderant • Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub. • Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs • Must have strong attention to detail • Ability to troubleshoot and resolve complex problems • Must have proven analytical skills • Must exercise sound judgment and have decision-making skills • Strong communication and interpersonal skills required to interact with business professionals and timekeepers • Ability to work independently and is able to take direction well • Ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team

Education:
• High School Diploma required, Bachelor’s Degree in Finance, Accounting or similar field preferred

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