Technical Support Representative - Part Time

Description:
• Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment.
• Strong hardware and software troubleshooting ability.
• Able to multi-task in a fast-paced high-pressure environment.
• Speaks positively about systems, products, services, company, community, and staff.
• Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
• Apply high level customer service techniques for every request.
• Recognize research, isolate, and resolve information system problems.
• Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
• Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.

Requirements: • Experience working in technical support and/or education in IT. • Experience using and supporting iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus. • Experience troubleshooting wireless connections. • Advance knowledge of Networking. • Ability to utilize various databases consecutively with good typing skills. • 1-3 years of customer service experience, preferred

Benefits:

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