Customer Service Expert, Italian and English

Description:
• Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022
• It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs
• As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions
• Spotify is currently available in 180+ countries
• You support Spotify with E-mail support and through a messaging system (non-voice support) - no calls!

Requirements: • Excellent Written skills in Italian (C1) • Good Verbal & Written skills in English (B2 or above) • Valid work-permit to work in the EU • Previous Experience in Customer Service is a plus • Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution • Positive attitude and great interpersonal skills, with a “can do” attitude • Ability to present complex information in a simple and understandable way

Benefits:
• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 24 days of paid annual leave, 3 of which are wellness days
• 1.5h paid breaks per day
• Food vouchers
• Clear career path within the company
• Ability to work from home after training in our modern Sofia office
• Competitive salary
• World-class on-the-job training
• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal, featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow.

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