Entry Level Claims Call Center Specialist
Posted 2025-04-06We are seeking Claims Call Center Specialists for our growing insurance company!
The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
DUTIES & RESPONSIBILITIES:  Record accident facts as reported by insured's and/or claimants  Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported  Assist adjusters by directing customers through the claims process and answering claims related questions  Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses  Contribute to maintaining call volume commensurate with unit objectives  Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed  Work on special projects as directed
QUALIFICATIONS REQUIRED:
 Excellent phone communication skills.
 Solid organizational and interpersonal skills
 Good typing/data entry skills (min. 30 wpm)
 Good PC skills
Preferred:
 High School Diploma or Equivalent
 Prior customer service experience
 Insurance experience is a plus!
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
 Competitive Salaries
 Commitment to your Training & Development
 Medical and Dental
 Short Term Disability/Long Term Disability
 Life Insurance
 Flexible Spending Account
 Telemedicine Benefit
 401k with a generous company match
 Paid Time Off and Paid Holidays
 Tuition Reimbursement Training Programs
 Wellness Program
 Fun company sponsored events
 And so much more!
Estimated Compensation Range: $15/hr-$16/hr*
 Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote.
Employment Type: FULL_TIME
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