Real Estate Customer Solutions Support Analyst

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!

What are we looking for?
SoftPro is seeking a Real Estate Customer Solutions Support Analyst. In this position, you will be responsible for providing telephone support to our parent company’s direct operations as they implement SoftPro Select to various sites across the country. This position can be located in our Raleigh, NC office in a Hybrid role, or as a remote employee. We are looking for individuals to work 8am – 5pm PST (11am – 8pm EST), Monday - Friday.

What will I do as a Customer Solutions Analyst?
• Provide closing and/or title phone support for all operations using SoftPro Select and resolve issues promptly and efficiently.
• Assist with balancing HUD/CDF/Commercial orders, reconciliation, and other related tasks in the Real Estate closing process.
• Document each call and its resolution thoroughly and accurately.
• Provide a high level of customer service to each customer you work with at all times.
• Additional duties as assigned.

What skills do I need to be a successful Customer Solutions Analyst?
• 2+ years’ experience working within the real estate industry as an escrow / closing specialist, paralegal, or title officer is a must.
• The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment.
• Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
• 2 years of previous customer service experience, preferably in a call center environment.
• Experience with West Coast Escrow & Closing process experience is a plus.
• Prior experience with SoftPro is a plus!
• Excellent communication, problem-solving, and teamwork skills.

Educational Requirements
Bachelor’s degree or Associate’s degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.

Join us and live our Core Values
Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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