PAR/Medical Assistant, PRN - Urgent Care, UNO

About the position

The Medical Assistant position at Ochsner Health involves performing appointment scheduling and providing direct patient care within a clinic setting. The role is essential in assisting healthcare providers in delivering health care services and ensuring a positive experience for patients. The Medical Assistant will be responsible for various administrative and clinical tasks, contributing to the overall efficiency and effectiveness of the healthcare team.

Responsibilities
• Provide excellent customer service to all patients, guests, and family members.
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• Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate.
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• Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
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• Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.
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• Prepare patients for exams, explaining any procedures before they are performed and answering the patients' questions.
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• Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
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• Adapt behavior to the specific patient population, including respect for privacy and communication style.
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• Remain knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility.

Requirements
• High school diploma or equivalent required.
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• Completion of a Medical Assistant training program preferred.
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• Related experience in a clinic or medical office setting preferred.
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• Basic Life Support (BLS) certification from the American Heart Association required.
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• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant preferred.
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• Computer skills and dexterity required for data entry and retrieval of patient information.
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• Proficiency with Windows-style applications and keyboard.
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• Effective verbal and written communication skills.

Nice-to-haves
• Certification in Healthcare Access Manager (CHAM)
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• Certification in Healthcare Access Associate (CHAA)
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• Certification as a Medical Assistant or other medical specialty-based certification.

Benefits
• Health insurance
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• Dental insurance
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• Vision insurance
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• 401k retirement plan
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• Paid time off
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• Employee discounts
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• Continuing education opportunities

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