WFGO - HCM & Payroll Account Specialist

NOTE: We are looking for an applicant that is open to working PST. The expected hours for this position will be 8:30a.m. - 5:30 p.m. PST

POSITION SUMMARY:

The HCM & Payroll Account Specialist serves as the primary point of contact for a group of Workforce Go! clients. Under the direction of the Client Services Manager, the HCM & Payroll Account Specialist provides dedicated competent client care while maintaining relationships and favorable contacts with key client personnel.

The HCM & Payroll Account Specialist will be the subject matter expert on the Payroll, Time & Labor Management and Human Resource suite of products offered through Workforce Go! and will identify new product opportunities for their clients. The HCM & Payroll Account Specialist will regularly work with their clients on payroll and tax account management.

PRINCIPAL DUTIES & RESPONSIBILITIES: (Core Competencies) • Support the Mission of Workforce Go! • Follow all internal and external compliance rules, regulations and maintain confidential information. • Gain and demonstrate a full understanding of all the Workforce Go! HCM products, workflows and integration processes. • Work to ensure all Workforce Go! HCM products are properly administered and payrolls are processed 100% correctly and on time every pay period. • Serve as the primary contact for assigned clients. • Maintain positive relationships with clients to ensure retention and business growth. • Act as a subject matter expert/resource for Workforce Go! operations and services. • Answer questions and provide solutions regarding payroll, time labor management, human resources, accounting, tax filing, money-movement, and other related client inquiries. • Recommend and participate in the development of new procedures and policies related to the Account Specialist team. • Complete other duties and special projects as assigned or requested. • Ability to travel, ideally once per year.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
• Ability to navigate web-based applications.
• Strong command of the English language (written and verbal) and understand/practice proper e-mail etiquette.
• Proven ability to manage multiple priorities independently and meet all deadlines.
• Results oriented; driven to achieve goals and objectives.
• Excellent time management skills.
• Working knowledge of the payroll and human resources outsourcing industry.
• Proficient in Microsoft Office tools and other common business software.
• Work well in demanding situations.
• Ability to gather and analyze information, draw conclusions, test suggested solutions and effectively communicate the findings.
• Ability to quickly address the needs of our clients and to tactfully handle difficult situations.
• Work well in a team environment.

CREDENTIALS & EXPERIENCE:
• Bachelor’s degree and/or 5 or more year’s professional experience in related field required.
• Experience in Payroll or Human Resources Outsourcing; Certified Payroll Professional (CPP) preferred.
• Experience with client service/relationship management a must.

Starting rate for this position is $45,000.00 - $55,000.00 annually plus bonus potential.

BENEFITS
• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Employee Assistance Program
• LegalShield
• ID Shield
• Commuter Reimbursement Plan
• Tuition Reimbursement
• Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.

ADDITIONAL BENEFITS INCLUDE:
• Wellable membership
• Telescope Health (telehealth) through Accresa
• Intellect (mental health) application
• Employee engagement activities, including voluntary events, raffles, book club, and more!

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Work in an office environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.
• *Please add us to your contacts list and add the @myameriflex.com, and the @theapplicantmanager.com domains to your approved email sender list - we send emails out through our applicant system, and we don't want you to miss any.**

This is a full time position

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