Network Ops Center Analyst 3 - (Mainframe Operations)

About the position

U.S. Bank is seeking a Network Operations Center Analyst to monitor and manage Mainframe Operating systems and network connections, ensuring the availability and performance of critical applications. This role involves 24/7 support, incident management, and collaboration with technical teams to maintain operational efficiency and resolve issues promptly.

Responsibilities
• Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs, and network management system.
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• Develop and review Knowledge Management documentation for accuracy and participate in training peers on operational functions.
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• Create, update, and resolve all incidents via the corporate ServiceNow Tool, taking corrective action as defined in operating procedures.
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• Assist with implementing monthly/quarterly application releases and mainframe hardware upgrades and maintenance.
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• Monitor high priority incidents, alerts, and significant changes, escalating for awareness as necessary.
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• Provide support for enterprise-wide production and test environments, assisting application developers during testing phases.
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• Analyze Network Operations Center application and system events using appropriate test structures and related diagnostics.
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• Interpret and apply policies, procedures, and best practices related to Network Operations Center services.

Requirements
• Associate degree or equivalent work experience.
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• At least 2 years of experience in a data center operating environment and production systems management.
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• Experience with Microsoft PowerPoint, Excel, and Outlook.
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• Knowledge of JCL (Job Control Language), HMC & System IPL's, TSO, MVS, JES, and automation tools (Ansible, Jenkins).

Nice-to-haves
• Working knowledge of scheduling tools such as CA7 and ticketing systems like ServiceNow.
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• Experience in computer operations and hardware infrastructure management.
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• Operations/Automation experience.

Benefits
• Paid holidays
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• Disability insurance
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• Health insurance
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• Dental insurance
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• 401(k)
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• Adoption assistance
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• Parental leave
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• Vision insurance
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• 401(k) matching
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• Life insurance

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