Insurance Verification Specialist (New Health Care Company) Evergreen

About the position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. The team is hiring for a number of open positions on our Insurance Verification Team. The person hired for this position of Insurance Verification Specialist will primarily be responsible for working incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients.

Responsibilities
• Providing professional customer service to all internal and external customers
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• Working independently as well as in a team environment
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• Willingness to work rotating Holidays and Weekend coverage
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• Work hours conducive to the geographical area assigned and open to work areas outside of your assigned area
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• Adapts to rapidly changing patient needs for life-saving therapy; thrives on having multiple competing priorities
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• Balance multiple competing priorities from demanding customers in an ever-changing environment
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• Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization
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• Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors
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• Communicate patient's financial responsibility when necessary
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• Communicate internally and externally to obtain missing documentation required for placement and/or billing
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• Follow and enforce all Company policies and procedures
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• Develop and manage customer relationships creating loyalty with Clinical Providers
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• Meet weekly/monthly/quarterly production expectations based on department priorities
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• Be available by phone during working hours
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• Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment

Requirements
• High School Diploma/GED or higher AND Two (2) years of customer service experience
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• Two (2) years of experience with Microsoft Office applications including Word, Excel and Outlook Email

Nice-to-haves
• Two or more years of related healthcare experience
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• Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude
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• Demonstrated problem-solving skills
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• Ability to multi-task and adapt in a fast paced and changing environment

Benefits
• Competitive pay and benefits
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• Programs to help you live your best life - both physically and financially

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