Clinical Customer Success Manager (Certified Diabetes Education & Care Specialist))

Position: Clinical Customer Success Manager (Certified Diabetes Education & Care Specialist) (Remote)

Position Overview:

SweetSpot is seeking a Clinical Customer Success Manager with a CDCES certification to play an integral role in the ongoing clinical support for our clinic partners utilizing our remote diabetes monitoring platform and service, SweetSpot. This position involves analyzing patient glucose data, providing clinical recommendations, and supporting healthcare practices in their adoption and continued use of SweetSpot. The ideal candidate will have extensive experience in diabetes care management, strong communication skills, and a passion for leveraging digital solutions to improve patient outcomes.

Responsibilities:

Clinical Responsibilities: • Independently analyze and interpret CGM and/or insulin pump reports for T1D/T2D patients through remote, asynchronous reviews. • Provide timely clinical recommendations to supervising clinicians and proper documentation via the practice customer's EMR system. • Conduct follow up calls to patients when needed, or to discuss their monthly data reviews and communicate any changes in their regimen as directed by their physician. • Provide diabetes self-management education during monthly remote reviews as appropriate.

Customer Success Responsibilities: • Contribute to the growth of the SweetSpot program for our clinic partners, ensuring quality ongoing support and communication of clinical success metrics. • Engage and communicate effectively with healthcare practice customers to understand their needs and convey program progress, challenges, and successes. • Collaborate closely with clinician partners to identify and resolve challenges relevant to the clinical workflows, developing efficient solutions as required. • Utilize our CRM system, PipeDrive, for efficient internal communication and task management.

Qualifications: • Certified RN, RD, NP or PA with diabetes experience • Active, unrestricted Certified Diabetes Educator Care & Education Specialist (CDCES) certification. • 5+ years of practice experience as a CDCES in diabetes care management. • 5+ years of experience with Continuous Glucose Monitors (CGM) and insulin pump diabetes management.

Bonus Qualifications: • Broad experience with diabetes devices including Dexcom, FreeStyle Libre, Eversense, Medtronic, Tandem, & Omnipod CGMs and insulin pumps. • Experience utilizing EHR/EMR systems. • 3+ years of experience in diabetes industry experience. • Ability to manage multiple projects/tasks in a fast-paced environment.

Additional Requirements: • Full time availability, Monday-Friday. • Ability to work effectively and collaborate with team members. • Proven track record in program implementation and customer success in a remote or digital health environment. • Excellent communication and interpersonal skills, with the ability to effectively engage and educate both patients and healthcare providers. • Strong critical thinking, problem-solving, and interpersonal skills. • Passion for facilitating quality patient care and experiences. • Excitement to work in a fully remote environment in a growing startup. • Creative thinker, proactive, and quick learner.

Why Join Us?
• Make a meaningful difference in the lives of people with diabetes.
• Be a part of cutting-edge innovation in diabetes management
• Be part of a collaborative and supportive work environment.
• Work in a fast-paced, innovative environment with a focus on fostering a positive and nurturing culture.

Salary Range: $70,000-$80,000
• Position Structure: Full Time, Monday-Friday

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