Banking Services Operations Associate III - Non Real Estate Collateral Management

Overview: Processes lien filing documentation with various state Department of Motor Vehicles (DMVs), completes research on loans with incomplete and/or unsuccessful lien filings, outbound calls to customers, dealers, and state DMVs to resolve lien filing issues, and fulfills requests from customers for various collateral maintenance activities, including name changes and permission to register in a new state. Primary Responsibilities: Process direct lien filing transactions, including completing specific state Department of Motor Vehicle (DMV) documents. Work with customers and branches to resolve related issues. Complete research on outstanding title/lien perfections, including calling dealers, DMV and customers as well as responding to online DMV inquires; escalate issues as appropriate to more experienced personnel. Research and process all requests for consumer title and collateral maintenance. Complete state-specific documentation as required. Process lien release transactions following loan satisfaction or total loss. Research and fulfill titling requests from internal business partners. Provide branch phone support regarding vehicle titling at time of closing. Check processing to include data input, reconcilement and daily general ledger to ensure accuracy of activities. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Non-Real Estate Collateral Management is responsible for perfecting, maintaining, and releasing collateral for automobile, boat, and recreational vehicle (RV) loans, including placing liens on titles, processing name change requests, reviewing requests to register collateral in a new state, and ensuring the loan has been fully paid off and closed prior to releasing the lien. Supervisor/Managerial Responsibilities: Education and Experience Required: Associate’s degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience Education and Experience Preferred: Minimum of 2 years’ relevant work experience Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Millsboro, Delaware, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the diverse communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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