Customer Support Specialist - Night Shift

Description:
• Provide high-quality customer support via email, phone, and chat.
• Assist customers with technical issues and usability concerns.
• Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
• Analyze and escalate complex cases to ensure fast and effective resolutions.
• Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
• Continuously develop product knowledge and stay up to date with new features.

Requirements: • 3-5 years of customer service experience (strongly preferred). • Proven ability to troubleshoot technical issues and address customer concerns. • Strong technical aptitude (experience with testing is a plus). • Excellent communication skills for building positive customer relationships. • Highly organized and accountable, with strong time management skills.

Benefits:
• Regular performance-based salary reviews.
• 100% paid 20 business vacation days.
• 100% paid 10 sick leave days.
• Health & Wellness program – reimbursement of up to 500 EUR annually for health and fitness-related expenses.
• Reimbursement for professional development courses.
• Service years recognition financial reward.

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