Technical Account Manager(s) (Remote | DoD)

Title: Technical Account Manager (Jr. / Mid. / Sr.)
Location: San Antonio, TX (Remote)
Clearance: Secret Eligible / Top Secret (SCI Eligible)

About this role:
• Rackner is seeking Technical Account Managers that will be primary tech advisors for both incoming customers and existing customers alike.
• TAMs align customers with technical solutions within the Platform One portfolio and continue hands-on support throughout the full customer lifecycle.
• Platform One is a DoD enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging industry best practices, open-source software such as Kubernetes and containers, and commercial solutions to instantiate CI/CD pipelines at various classification levels.
• Rackner is working with the Platform One program to support these initiatives and provide technical services and expertise for the program's success.

We are seeking professionals with experience in:
• Technical sales and customer support.
• Managing technical exploration documentation.
• Platform One portfolio and services.
• DevSecOps principles and practices.
• Kubernetes and Docker containerization.
• CRM technologies and Jira/Confluence for documentation and project management.

What will make you successful:
• Maintain and support continuous customer support throughout the full customer lifecycle.
• Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations.
• Support customer onboarding and ensure accurate resource and solution stack provisioning.
• Conduct monthly and quarterly health checks in coordination with customer Business Account Managers.
• Provide technical guidance during annual renewal processes.

Who We Are:
• Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
• We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
• Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
• Our customers hail from a diverse, ever-growing list of industries.

Benefits/Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided . Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!
• 401K with 100% matching up to 6%
• Highly competitive PTO
• Great health insurance with large network of providers
• Medical/Dental/Vision
• Life Insurance, and short & long term disability
• Industry-Leading Weekly Pay Schedule
• Home office & equipment plan

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