Customer Support Specialist

About the position

The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service in a fast-paced environment. This role involves connecting with customers through various channels to address their inquiries, resolve issues, and ensure a positive experience. The position emphasizes innovation in problem-solving and requires strong communication skills to effectively assist customers.

Responsibilities
• Find innovative ways to respond to varying questions, issues, and concerns.
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• Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
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• Calmly attempt to resolve and de-escalate any issues.
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• Escalate interactions when necessary and appropriate.
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• Respond to requests for assistance and/or possible processing payments.
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• Track all call-related information for auditing and reporting purposes.
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• Provide feedback on call issues.
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• Upsell if required.

Requirements
• High School Diploma or equivalent.
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• Proven call center experience.
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• Typing speed of 25 WPM.
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• Proficient in PC operation and navigation.
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• Entry-level network troubleshooting skills.
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• Ability to set up home Wi-Fi network.
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• Ability to set up and configure a router or switch.
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• Core proficiency with a laptop or desktop computer.
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• Excellent oral and written communication skills.
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• Ability to work independently.
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• Ability to stay composed and objective in a fast-paced environment.
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• Strong listening skills.

Nice-to-haves
• IT/Network certifications/degrees preferred.
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• 18 years of age or older.

Benefits
• Paid Training
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• Competitive Wages
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• Full Benefits (Medical, Dental, Vision, 401k and more)
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• Paid Time Off
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• Employee wellness and engagement programs

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