Customer Care Representative

Job Summary of Customer Care Representative:

Entry-level and seasoned positions are open for applicants. The job of a Customer Care Representative involves prioritizing finding the right solutions for customers and the company. Responsibilities include managing customer interactions, addressing their specific service requirements, and delivering exceptional customer support.

Responsibilities of Customer Care Representative:
• Handle specific Inbound/Outbound calls from customers
• Recognize individual customer service needs and resolve their inquiry
• Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
• Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
• Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
• Acquire detailed knowledge of product ranges and services to provide excellent service
• Serve customers across the product portfolio and resolve a wide range of common inquiries

Qualifications of Customer Care Representative:
• High School Diploma
• Working in a contact/call center involves hands-on involvement in customer service through communication channels
• Good/Excellent Computer Skills
• Proficiency in operating MS Word and Excel
• Efficient time organization and personal responsibility
• Proficient in expressing ideas effectively through both written and spoken language
• Exceptional standard of professionalism

Please examine more information and submit your application via the internet.

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