Customer Service Representative - Seasonal

Description:
• The Customer Service Representative supports Sensaria & our Great Big Canvas (GBC) & Canvas on Demand (COD)business, which creates custom wall art from digital images.
• The Customer Service team is responsible for providing outstanding customer service to our customers via email, live chat, and telephone.
• This position provides information to customers about the status of their orders, implements requested changes, and works with the internal team to find solutions to one-off challenges should they arise.
• Additional time spent cross-functionally in a support role to either sales or marketing teams.

Requirements: • High School diploma/GED or equivalent experience required • College degree preferred • 3+ years of Customer Service experience including knowledge of customer service principles and best practices • Proficiency in Microsoft 365 (Outlook, Microsoft Excel, Word, PowerPoint) • Zendesk experience a plus • Confident ability to express yourself clearly and professionally in written and verbal form • Acute attention to detail and accuracy • Excellent listening skills • Flexibility in prioritization in a fast-paced environment • Must be self-motivated and be able to work independently • Ability to work in a fast-paced, high demand work environment • Problem-solving capabilities & resolution focused • Knowledge about photography or digital art is a plus • Technical or computer support or call center experience preferred • Strategic thinking and project management ability to lead large account integrations and product additions • Proven ability to act independently, exercise judgment and influence people to take appropriate actions • Highly analytical & data driven with the ability to pull data from various sources, organize, interpret, and use that data to drive effective solutions in a timely manner • Ability to effectively present information and respond to questions from customers or other departments • Ability to add, subtract, multiply, and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and apply concepts of basic algebra • Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form

Benefits:
• Competitive compensation package
• Vacation days
• Sick days
• Paid holidays
• Paid floating holiday of your choice
• Paid maternity & paternity leave
• Medical, Dental, Vision
• 401K
• STD, LTD
• Optional Life insurance
• Opportunities for professional development

Apply Job!